Help and support
Start with the section that matches what you see. Complete the checks in order and test again before moving to another section.
Troubleshooting
Use Troubleshooting when a store will not connect, products do not sync, a component is blank, cart behavior is incorrect, or market settings do not match Shopify.
Include the exact error message and whether the issue appears in Canvas, Preview, or the published site.
Frequently asked questions
Use the FAQ for answers about Store Credits, plans, product syncing, Custom Code, markets, subscriptions, app compatibility, and client projects.
Contact support
Email support@shopiframe.com when the troubleshooting steps do not solve the issue.
Include:
What you expected and what happened
The affected page and component
A screenshot or short screen recording
The exact error message
Whether you use the Demo Store or your own Shopify store
Never send passwords, private API credentials, Storefront tokens, or license keys.
Discord community
Join the Shopiframe Discord community to ask general questions, discuss storefront ideas, and request components or integrations.